Data Access
AI employees receive access only to the systems and information required for approved workflows. Access scope is reviewed when a workflow is added or changed.
Security & Controls
Give the AI employee only the access and authority its workflow requires.
OneCube designs access, permissions, escalation, logging, and failure handling around approved business workflows. People remain responsible for sensitive and regulated decisions.
Credentials
Credentials are securely managed and are not placed directly into prompts, messages, or customer conversations.
Permissions
Business owners determine which actions the AI employee may perform, which require approval, and which remain unavailable.
Human Escalation
Workflows route uncertainty, sensitive requests, restricted actions, exceptions, and judgment-heavy situations to an appropriate person.
Activity Logging
Important workflow actions should be logged so the business and OneCube can review what happened, verify handoffs, and troubleshoot problems.
Regulated Activities
AI employees are configured not to make unauthorized professional or regulated decisions. Legal, medical, financial, insurance, and similar judgments remain with qualified people.
Failure Handling
A managed workflow needs a defined response when a dependency fails or the next step is unclear.
An integration stops working
The workflow stops affected actions, records the failure, alerts the appropriate party, and preserves enough context to retry or complete the work manually.
A tool becomes unavailable
The AI employee follows the approved fallback: wait and retry, use an approved alternate path, or route the task to a person.
The next action is uncertain
The AI employee does not guess. It asks an approved clarifying question or escalates with the conversation and relevant context attached.
Business Controls
Every workflow can define clear boundaries before it launches.
Approval requirements
Stop rules
Escalation rules
Restricted actions
Communication boundaries
Controls and security measures depend on the systems and workflow being implemented. This page does not claim a certification or universal regulatory compliance.
Map the workflow and its boundaries together.
The workflow audit identifies required access, restricted actions, approvals, and escalation points before implementation.